SPIN! Club Q&A

We are so excited to announce our new loyalty program is here! And we're ready to 
answer any questions you may have.

Can I only be a member through the app? 
Nope! You can also access the SPIN! Club section of our website at http://www.spinpizza.com/spin-club
then select "sign up" and enter the email connected to your old account, phone number, birthday and any 
other information you want connected to your account.

     

 

 

 

 

 

 

 

 

 

 

 

   

 

 

 

 

 

 

 

 

 

 

I tried to access my account but it says "already migrated." How can I get back in?
If you receive a message that your account has already been migrated, that means either 
yourself or someone you share the account with has already activated it. For you to access it again,
select "get started" then "log in" and enter the email and password that was created when the account 
was set up.
Can I continue to share my account?
Of course! To do this:

on the app: select "log in" and enter the email and password created 
when the account was activated 

             

 

online: select "log in" then enter the email and password created when the first person who shares your card signed up

Scanning the receipt after my purchase isn't convenient for me. Is there another way to earn points? 
Yes! You can tell your cashier you want to "earn" at the register and they can either scan the QR code 
on your phone under "earn" or they can look you up by phone number.

     

I don't want the app and/or have a smart phone. How can I earn points at the register? 
You can do this two ways. You can tell your cashier you want to "earn" at the register and they can 
look you up by phone number (we promise we'll never call or text you) or you can sign into your 
SPIN! Club account online and select "enter your barcode" then enter the 12 or 13 digit number under the barcode.

For your cashier to look you up by phone number, make sure to add your phone number
to your account.

I tried to order online but am told my email is incorrect and can't place it through. Why is this?
While there is the option to order on your phone, online ordering actually goes outside of the app 
to our website. Due to the switch in systems, some emails that were entered one way in the original 
sign up are different than the ones used for our new app. Because of this difference, the email
used to sign into the app isn't recognized on online ordering if it's a different than the original one. 
I placed an online order but didn't receive points. What happened?
To earn points from an online order or order placed over the phone, you will need to let your cashier 
know at the register you want to "earn" and they can either scan the QR code on your phone under
"earn" or they can look you up by phone number.

     

Other Questions?
Email marketing@spinpizza.com